1. Cloud Based Print Monitoring Software
We monitor your printer fleet with a DCS Data Collection Service that enables us to respond proactively to restock supplies or provide service. Our Services Team sees real-time information on your entire printer fleet, through an intuitive web-based management console. The automated monitoring software provides our service team instant information on each of your machines to react and perform the actions which assure your printers are always operating at top efficiency.
2. Auto Replenishment of Supplies
Our CARBON SiX software monitors the supply levels in each of your devices and automatically ships out a cartridge. Our ATRS (Auto Toner Replenishment System) monitors toner usage in each machine so your printers never run out of supplies. The ATRS program reduces the cost of having a large inventory of expensive cartridges in your facilities. As national distributor of supplies in the United States, we stock a wide range of OEM and compatible cartridges for major printer brands like HP, Xerox, Lexmark and IBM.
3. Proactive Printer Monitoring, On-Site Service & Parts
We monitor each printer in Real Time carefully reviewing each error message and alert. When a device is down, we are able to handle the problem through our help desk and triage with the printer owner to attempt to fix the problem virtually. If onsite support is needed, we respond within 8 hours through a national network of authorized printer service agents. Carefully monitoring your printers needs ensures that your printers will last longer, extending the lifecycle of your assets.
4. Print Management Business Reviews & Consulting
Our focus is to ensure you achieve continuous improvement. Our monthly and quarterly reporting process provides the information needed to make good business decisions about all aspects of printer operations. We leverage data from CARBON SiX’ continuous monitoring to identify trends and problem areas where cost savings can be uncovered. You benefit from our continuous effort to reduce costs and increase productivity.
5. Trusted Sales Support A Single Point of Contact
Although there are many support people behind the scenes facilitating our program, you can be assured that you will have a single point of contact to manage and oversee your print management needs.